Catherine is one of the best at overall customer service. You can’t teach or train what she exemplifies.
Never thought I'd be writing a review for a storage facility, but the staff of Sunbelt Self Storage is most deserving because of their outstanding customer service. Their prices are most competitive, the cleanliness of the property is immaculate, and their customer service is exemplary. I highly recommend Sunbelt Self Storage.
Brand new location. Friendly staff and great customer service. Highly recommended storage facility
Awesome place! Helpful, friendly and happy to do business here.
Best people in the storage business Mike and Thurman are really helpful and friendly.
This facility is amazing. The on-site manager Carrie is phenomenal! Carrie was so kind and help from the very beginning. The unit we rented was so clean you could eat off the floor. The paperwork was quick and easy. They also have supplies on site you can buy that made packing/storing so easy! The online portal is very easy to pay on. I cannot say enough great things about this location and the staff!
Easy to sign up on-line. Fantastic people working there.
The facility is clean and simple access to unit.
Great new facility. Super clean. The ladies that work there are friendly and very welcoming. They made the whole process really easy for us. :).
Manager Carrie is the best! They are always so polite and so amazing to work with! I would recommend everyone to use Sunbelt Storage, you will not regret your decision!
Great staff, and clean
The Office Manager (Carrie) is extremely delightful and "ALWAYS" a pleasure to work with and her customer service skills are impeccable.
Keith was amazing and very helpful in the whole process. He made sure I had the best unit available through all my reservation confusions. I didn’t realize I had already reserved a unit and the next day paid for a unit. He called me and checked to make sure I knew what I did and transferred the best unit to my rental from my reservation. It was a great process and I would suggest Sunbelt Self Storage to anyone.
Sunbelt has a variety of different storage sizes - both drive up and climate controlled. The facility is very clean and the drive aisles are wide enough for any moving truck. Excellent customer service is their priority.
Management associate Carrie Waite is friendly, very professional, keeps Sunbelt Storage facility and unit very claen and most important she always goes out of way to help me. Thank you Carrie.
Very helpful and professional. Facility is very clean.
Carol is the best,honest and friendly I love my storage unit she found for me
Thank you for taking such great care of us! I enjoyed meeting y’all! Thank you for all you do!!
--Christina Z B.
Carol and Keith were very nice and informative. They were welcoming and answered any questions I had. Keith also gave me tips on using the storage unit.
Carol is one of the best customer service representatives I’ve ever had the pleasure of doing business with. Offered me a great deal, and even went out of her way to take care of my needs when I was in a bind. Never thought I’d have this type of service at a storage place but Carol single handedly sold me!
Carol was awesome and very very nice! The property is very very clean and can tell it’s well kept! Will use again.
--Laqunicy R W.
I can write a list of things about this place but I will keep it short and say..... Customer Service & Security is amazing!!!! Recommend!
We did not obtain a room but the lady is awesome. She helped us find a room elsewhere because she did not have one that fit what we needed. You dont see that very often.
Awesome customer service!
My daughter and I visited six different storage places and Sunbelt Storage in Plano was by far the best so we went with them. Their manager, Carol, is old school with old school values and she keeps that place in tip top condition and clean. Their rates were very good and our entire experience was exceptional! Kevin
Our visit to secure a storage was excellent. We toured the unit and directions were shown. All of the information necessary to enter the gate and leave the facility was easy and well explained. All of our questions were answered very well. The paperwork was simple and the whole process was excellent. ⭐️⭐️⭐️⭐️⭐️
The property manager. Carrie Waite, went above and beyond her duties. She is an asset to Sunbelt Storage. We recommend this storage facility highly.
Thanks, Pam and Reuben
So far, so good... I just hope the rates do not rise every year. Very clean facility!!
--Timothy J S.
Can't say enough good things about Carol and Keith at the Plano facility. They treat you like family as soon as you set foot on the property! We highly recommend this storage facility. It is safe and very clean! Even the bathroom is kept in pristine condition. Carol will go out of her way for you, very sweet! Best experience :)
Manager is very helpful and wonderful to work with!
I would give 10 stars if I could. This is the best storage I’ve ever had! Customer experience was beyond amazing
Carol and her staff were amazing. They were knowledgeable, kind, and very very helpful! I highly recommend Sunbelt storage in Plano for all your storage needs.
Rented a second unit here. Staff is always very helpful. Really like the climate control units.
I could not recommend this storage unit enough. The management is excellent. They are kind and go out of their way to give you the best possible storage experience. The facility is well planned out so that access to storage is simple, and security is good.
This place is awesome. Carrie was wonderful to work with. She’s very sweet and cares about the customers need. The facility is kept very clean. I used the facility for 6. Months. I will definitely refer friends and family and I will use this facility again if I need storage in the future.
They are great. Very flexible and easy to work with.
Just wrapping up 6 months of storage and Sunbelt has been great. Clean, easy to use buildings, handy moving dolly, and autopay made the process simple. My unit was spotless when I moved in and the climate-controlled atmosphere kept my stuff safe throughout the summer months. I'd definitely recommend this to anyone wanting a safe, secure, professional option for storage.
Manager Carol Carr runs the best storage facility I have ever experienced. [ I am 68 years old, a vetrral of geology/oilpstch and military family life moves/storage!] This facility is well organized, well constructed, clean, accessible. In almost 2.5 years of my storage needs, Ms. Carr has always found a service to meet my needs with greatest convenience for me. Her business information is clear, straight forward, honest , professional in every way. Thank you for the efficiency, cleanliness, security, attention to customers.
A special note of appreciation to the manager , Ms. Carr, & assistant, Keith, for courtesy, prompt & professional responsea to services requested, and positive communitcation.
Yes, I hsve been recommending Sunbelt Storage in Plsno to others.
We stored our stuff at this facility just for a month as we relocated and it was a great experience. Carrie was super helpful and responsive during the whole process. She even stayed a little late the day we arrived when we hit traffic. Super clean and great lighting throughout the facility. Highly recommended for anyone.
I’ve had storage units in the DFW area for 15 years. Sunbelt Self Storage has been my best experience to date. Carol is wonderful. The property is spotless and well-maintained. Prices are competitive with the market. I had stored a vehicle here (in a 10x20) for over 2.5 years and recently sold it so I closed my storage account. I would definitely recommend this location to anyone.
I’ve had some things stored here since it opened. Carrie has always been super helpful and beyond friendly. She really makes this place amazing.
The storage facility is always clean, has plenty of lighting on site, and is well secured.
Thank you Carrie!
Mike is so nice. He made our experience with Sunbelt storage a good one.
Sunbelt is a fantastic storage unit I have been here pretty much since they opened. The place is keep immaculate! The lanes inside are wide and make it easy to navigate with my RV and the spaces are roomy. I also have a 10x10 climates control unit inside. They always have a cart conveniently located to help move stuff in and out.
Mike and Thurman are both awesome, they are both super sweet and willing to help whenever they can. I enjoy being greeted by them and they know me by name when I come through! They do a great job ensuring deliveries make it safely to my unit even when I am not expecting deliveries!
Finally it’s important to mention how safe and secure the space is. The gate has always been functional and locked until I use my pin. Previous places I have stored that was not the case. I also love though the office keeps hours there is generally someone there in an emergency situation even outside of those hours.
Wow! Wow! Wow! Manager Mike is an awesome guy! My family and I were going through some difficulties with our new apartment complex and we weren’t able to move in on schedule. Mike was very understanding and allowed us to keep our belongings in storage 2 extra days after our month was over. These days it’s extremely hard to find good people (like Mike) who genuinely care about others. Maybe I caught him on a good day, who knows? But he took really good care of us. They also do a GREAT job with keeping up with the facility! Highly recommend this place!!!!
Safe store and good services
--10000 subscribers without videos challenge
Neat and clean facility, friendly service, great follow-up, very professional!
Sunbelt Self Storage in Forney is hands down the best storage facility we have ever used. It is very secure and exceptionally clean. Carrie is the manager at this location and is wonderful and has a contagious personality. She knows her tenants by names and offers to help in any way possible. One day she even brought me a cold water when we were unloading in the Texas heat. She is extremely knowledgable with what size unit will fit your needs. Keith was also very kind and helped up unload a coach and crib for donation one afternoon. Pricing was unbeatable for our air conditioned units. You can’t go wrong with Sunbelt Storage.
Management was very helpful and knowledgeable. Rates are very reasonable, and units are in pristine condition. The whole facility was clean and very well maintained.
Kerrie was very helpful in my search for a storage unit.
we leased a 5x5 with Carol (the manager), and she was super nice and helpful! The whole experience was very pleasant and easy! this is a wonderful storage place especially for students at UTD!
This place is professionally run (unlike others I've encountered) and I've never seen a cleaner self-storage facility than Sunbelt. Keith was extremely helpful in finding us the perfect unit for our needs. The customer service at this location is exceptional.
Carrie is phenomenal. We have been with her for almost a year and have referred a friend. To Carrie we are not just tenants, we are extended family. Knowing that my husband works offshore and that we are sometimes a few days late because of how paydays align (and when he is able to be in contact) she has called to check on us and remind us when we are due. In this day and age where you are just a number so much of the time, it is refreshing to not only be a person, but valued for your business.
Oh, the place is laid out in an easy fashion to navigate, it is CLEAN, there is a dumpster on premises, and never once have I had an unpleasant experience. You can not go wrong renting here.
I highly recommend Sunbelt if you are looking for a great ,clean and safe place to store your belongings. The Grand Prairie location is super convenient located just off of 360 and the staff are all so kind and helpful!
Super!!! I would recommend to anyone!!!! Carrie and Keith are really great people and go above and beyond!!
Courteous staff. Clean facilities. Temperature controlled: hot or cold. Brand new. Wide Lanes. Carts for easy moving. Need to buy a lock ($11). Got a 50% special for 1st three months.
Excellent customer service. Worked with Mike... he’s friendly and very knowledgeable. Well kept and clean facilities. Process was seamless.
Clean facility and great customer service, thanks Carrie for all your help!!
Always get friendly and efficient service.
This place is great! The staff here are super nice and they really go out of their way to make sure their customers are serviced well. Honestly, you could probably find somewhere cheaper but with the area, the security and the quality of service combined, I would definitely say it's worth it.
The best storage facility in Forney. Beautiful, nice, and clean. Carrie, the manager is very helpful and friendly. Highly recommend Sunbelt!
Nice newer storage facility. Manager was very pleasant and helpful. First 2 months at half price right now to get you in!
Great place to Store your belongings. Management is great!
Great place to safely store your item both in climate control or not.
This Storage Unit was impeccably clean, the rates are very reasonable, & minimal paperwork.
I would recommend this Storage Company to everyone.
New and Clean place.
--Eric Feldt Jr
This is a great place, its very clean. I'm very comfortable in being alone in my unit. It very safe. And management is superb!
Excellent customer service!
Much better than my previous storage space and also climate controled for about the same cost. The previous storage place was not.
My wife contacted them first and got quotes for the different storage areas. We I return about two weeks later, the prices had increased but Sunbelt honored the original quotes. In addition, Sunbelt also provided the two months 1/2-off special. Everyone I spoke with was nice and helpful; wanting to make our renting as effortless and enjoyable as possible. Great Folks.
This place is awesome - new, clean and a great manager. Carrie is a customer service champion! The best storage unit I have ever used.
Friendly and helpful customer service. Would do even more than you ask for. Carrie is awesome! Would recommend to anyone!
Facility is very clean and orderly. Prices were very completive and gave me a discount. Best part the Staff Carol was knowledgeable, friendly and very interested in getting me into the right storage unit...
Manager is super nice and even came in on a Sunday to help us. Very clean and wide aisles. Highly recommend!
The staff was extremely helpful! Keith was great in helping me reserve a unit, even when I wasn't sure what day I needed it exactly. And Carrie was super accommodating when my movers showed up and told me I needed a bigger unit. She made the transition very easy for me and helped me find the best price/size solution. I would recommend Sunbelt in Forney to anyone!
Carrie was so awesome, the entire step of the way. I transitioned to 3 different units over 6 months and they were smooth and efficient every time. I would definitely recommend them.
Carol was so helpful and professional, even waiting for me to get there after hours. The property is well kept and very clean, really good experience.
Carrie on staff is absolutely the best!! Professional, so nice, and always takes such good care of me and my family!!
I highly recommend this facility over any big name storage facility. The staff is amazing, they are very friendly, accommodating and always available if I need anything. The property is well secured, and very clean.
Clean property, friendly staff. Awesome place to store your valuable items. Management staff the best in Plano!!!!
Highly recommend Sun Belt Storage! Front desk/ staff is very friendly and helpful, Carol I think her name was very nice. She even held my baby and helped as I was filling the paperwork out. They even helped us when we lost our keys! The facility is very secured and clean. The prices are very reasonable too.
It has everything you want and need in a storage facility - cost effective, clean, easy access, perfectly sized storage spaces and excellent staff - Carol is great.
Every staff I have ever had to deal with at this place is super friendly and very helpful! No attempts to upcharge or any hidden fees, they were very upfront and really just tried to be as helpful as possible every step of the way. Move in and move out was very easy and accessing the facility is simple and the hallways are well lit and spacious enough for moving larger furniture. I would definitely recommend this place to anyone! Fantastic and would definitely use them again in a heartbeat!
The gentlemen that run this facility are top notch!!!! The facility is super clean, very secure, and they made the whole process seamless. I would highly recommend this storage facility!!!
Can't say enough about this place..Best Customer service and more....
We moved to Texas from out of state and Carrie was very accommodating and made us feel welcome. Facility is top notch. Always clean and well maintained. Carts readily available to make loading/unloading easy. Highly recommend!!
Carrie the manager is a very sweet lady who will help you any way she can, the facilities are really nice and super clean, also the security is excellent.
I would recommend this place to anyone. Very awesome workers. Superb customer service! I only used the services for 2 months but I was happy the whole time. 5 stars!!!
Great customer service and very friendly
Very clean, no problems and we would recommend again!
--Posh Five Trading Co
Extremely clean, well maintained Always helpful!
Highly recommended! Carol and Keith are the best! Great customer service and friendly! The facility is clean, secure and reasonable.
Had a wonderful experience with obtaining a storage unit at Sunbelt. Carol was super helpful and patient with me through the process. The facility is immaculate, has tons of security features (gates, cameras, code in, code out and much more) that made me feel safe storing my items there. I highly recommend you check them out!
Very clean and nice. Carrie was very helpful. Great experience!!
I could not be more pleased with the location and how nice this facility is. I have never had to rent a unit before until now. Carrie Waite the store manager at Forney is wonderful. I’ve definitely made a new friend in the process.Go see how clean and nice this location is.
Friendly and helpful staff really shined forth during a personal crisis.
The facility is kept clean and the isles are wide enough that I can maneuver a large truck easily. The staff here is top notch.
One of the smoothest processes I've ever had renting, In one call I was able to set up my appointment with the specific unit i wanted. Despite only renting for a couple of months, Sunbelt allowed me to utilize a special which discounts two months in half. Zero complaints about the pricing.
The facility is clean, and very well kept, though what stood out from Sunbelt is their customer service. Both Carol and Keith at the front desk were polite and thorough in regard to which papers I needed to sign, and how they came to the price of my unit.
The internet had been down during my visit and it seemed to be a inconvenient day for both Carol and Keith, though it did not stop them from being incredibly pleasant during the renting procedures.
5+ stars if I could
Great customer service. Facility has great space to drive through. Well lit at night.
Carol and Keith are absolutely fantastic! They were super friendly and made sure to explain everything really thoroughly. The facility itself is really extremely clean and high quality. I couldn't recommend this place enough!
The manager, Carol, is very sweet! She gave us discount after discount and even waived our starting fee. They have affordable prices and great insurance. Highly recommend!
Carrie is the bestest! She has been there from day one & is the true meaning of human kindness. In the helping industry, sometimes we lose sight of what it means to be human & have compassion. Carrie goes above & beyond to make sure you’re taken care of! She has forged a relationship with me that will have me a lifelong customer! (Even if that means I have to buy more stuff to site!) I truly adore her & she has handled all my service with golden gloves!
Glad I moved from Public Storage to Sunbelt. Sunbelt is very clean and cheaper!!
This place is great. Management and staff made the entire experience easy. If you are looking for storage in Forney, give them a chance.
Constant service with a smile! Always helpful and bend backwards to meet customers needs. Exceptionally clean and maintained!
This is our first experience of dealing with self storage, and although they are brand new and still working out the kinks Carrie and Carrol couldn't have been more friendly and helpful. The facility is sparkling and clean of construction residue and the spaces are spotless. Their pricing is very competitive even without the incredible grand opening special.
I so love this place! Very Clean and huge driveway and friendly management..
Great place, great customer service. I'll definitely recommend this place.
--Baffour Osei Akoto
Love this place carol is amazing
Clean and easy access, rates about average for the area.
I needed a self storage in Plano due to a move. I looked at all the self storage in the area and SUN BELT by far is the best. The facility is one storey with sooooper wide aisle with both climate controlled and non climate controlled. Carol the manager keeps the facilty immaculate and the customer service is awesome. If i could i would give 6 stars ⭐️ for my experience here. I recommand sun belt to anyone who needs self storage.
Carol is awesome! She is so sweet and a pleasure to talk to. Her property is always clean and she will give you great deals at move in. Highly recommend this facility PRIMARILY because of Carol's customer service. Give that woman a raise!! haha.. She deserves a fat bonus for her hospitality.
Great storage facility, close to home. Attention from Carol is top of the line. She is attentive and actually monitors the facility, I say this because I left my unit open one day and she called to let me know.
My family and I were in a difficult situation and had to move and store all of our belongings into storage until we could close on a house. Carol the facility manager was able provide clean, affordable and easily accessible units for the movers and I to store and move my belongings. Carol went above and beyond to help me through a difficult time. Thank you Carol!!!! I highly recommend Sunbelt Self Storage in Plano, TX.
Best storage facility in the area, hands down. Carol is awesome, the facility is always maintained. Prices are great, access hours are on point.
Id called other places before I talked to Carol and no one else seemed to care that I needed a storage unit asap. At Sunbelt I was taken care of with no issues at all. Im still renting to this day, I wouldnt recommend any other place for storage needs.
They have great customer service and it is a very nice clean facility I'm speaking for the Grand Prairie location. Mike helped me out he was awesome!
well kept area in excellent customer service. Mike is amazing
--Flor Bella Boutique
This place has amazing customer service! I already liked this place, but we had an emergency issue with our storage and the property manager rushed over at 10pm to help us.
Michael, the manager, is a great guy to talk with.
Carol is great, she showed us several units so we could pick out the one we liked best. She worked with us so that we would have a unit in the size we wanted for the date we needed it. All of the units were clean. The facility is new and well mainlined and shows great pride in management. Probably best self storage in Plano.
Enjoyed the 4 months I stored at this facility mainly due to the attentive manager. I haven't seen an employee that actually cares (gives a %#*!) like she does in many years. The facility is new and set up well for accessibility. Security monitoring is very high tech. Great place will use again.
Highly recommended. The manager Mike was outstanding. He was very friendly, knowledgeable and professional. The grounds were very clean and well-kept unlike the majority of storage facilities. I couldn't have been more pleased with Sunbelt Self Storage.
We love Carol, the manager of Sunbelt Storage in Plano. She is a bundle of energy, enthusiasm to help her customers and extremely informative. She made suggestions to us and made sure that we were happy. The unit was absolutely spotless - though it looked clean, she insisted on cleaning it again before we moved in. The storage building is new, spotless and very well managed - the security appears to be terrific and we trust that our items will be safe. Couldn't be happier with Sunbelt and Carol.
Great prices, awesome management, clean, manicured landscape. Even has an awesome water tower behind it. Friendly service.
Clean, convenient hours, manager is chatty and knowledgeable.
This facility is new, clean and and managed by an experienced and professional staff. This was my first time to rent a storage space, but after touring several other facilities, I am glad I waited for this one to open. Carol, the manager, always has a smile on her face. I recommend this place to anyone
Great customer service. Manager carol provided me with a great deal on two units very classy place i would recommend this place to everyone
Our experience with Sunbelt Storage was an uneventful and unremarkable experience...everything went as expected. Sounds like "ho hum" but saying our rental went as expected is a great thing in my opinion and was made even better by the attentiveness we received on each and every time we engaged the manager...Carol. From our initial rental back in late Oct 2015 until mid-Jun 2016, Carol was very attentive and responded quickly to our emails and was usually available in the yard to ensure we were doing okay (she did the best she could to balance customers both in the yard and in her office). We used Sunbelt to store our household items while we transitioned to our new home. We would most certainly use Sunbelt Storage again..come to think of it, our kids will need storage...in the near future. Finally, and know I this is a bit looong, but I just want to point out that I did read the other comments and from ourfirst-hand experience Carol did and does a great job...thank you Carol!!
I am a college student and needed a place to put my things during the summer. The storage units are clean and easy to use. This is a well kept facility.
I used Sunbelt to store my things during a move and had a wonderful experience. Carol was so nice and friendly - she helped me decide on a size and I knew I was in great hands. The property was very clean and well maintained. I will definitely be back when I need storage again!
I needed a parking space and a large unit. Carol was very helpful and I was able to rent a unit and parking space right next to each other. The facility is very clean and well maintained.
I would highly recommend Sunbelt Storage to anyone needing a clean, safe, climate controlled environment for storing personal possessions. Thank you Carol for assisting us during our time of transition into our new home. We will certainly choose Sunbelt Storage again for future storage needs.